UPDATED: The Current Nightmare: Comcast

November 23, 2013 Leave a comment

Mostly putting this here so I can share what is now shaping up to be an ongoing nightmare with Comcast.

I have never had so much of an issue throwing money at a company as I have Comcast. My wants are simple. I want a phone line, internet, and cable TV. I want to pay the additional sum of money  needed to acquire said packages.

Apparently, the hard part is actually giving me what I want. In the past 72 hours I have expanded my service picks, had my hardware upgraded, been flagged for a “pending disconnect,” and now have a non-working phone. Really?!? If you’d like to see how I have given 6+ hours to Comcast in the past 72 hours, enjoy the outline of what has gone wrong with my service(s) below.

February 2012
-Purchased basic cable and internet for my home

September 2012
-Had account modified so that I could have a Teleworker package installed into my house (16/2)
-Spent following 6 months calling Comcast and arguing that I was not getting 16/2 and was being rate limited to 12/2, the lower end package for Teleworker, while I was being charged for the 16/2 package

March 2013
-Cancelled basic cable due to a rate hike pushing my bill over $50 a month for basic cable

July 2013
-Cancelled Teleworker internet package and purchased a Residential Double Play (internet and Blast cable) package
-This is apparently when the trouble started because my account was never properly converted out of a business account

August 2013
-Called Comcast because my email account was deactivated
-Tech on phone said that there were no notes as to why my email account was turned off; reactivated email account for me

September 2013
-Never received a bill notification via email about my account; instead got constant stream of emails about business services

October 2013
-Called Business Class department to get refund noted on my Business account applied to my Residential account–this was the only thing that happened smoothly

November 21, 2013
-Attempt to purchase Triple Play package
-Unable to purchase because account was never properly converted from Business to Residential
-Two accounts existed in my name at my address, one was inactive
-Account was “supposedly” fixed, and package was purchased
-Installation scheduled for Novemeber 22, 2013
-Modem was deactivated during purchasing, was told it was in provisioning status and to call back in an hour if it didn’t come back online
-2.5 hours spent on phone
-Modem never came back online; called support and they reprovisioned the modem so I had service again

November 22, 2013
-Comcast tech shows up at house to do upgrade; is confused that I have internet and cable TV as notes state that site was a new install
-Comcast tech updated cable box for new channels and installed new voice/data modem
-Comcast tech checked all my phone lines and informed me of my telephone number
-4 hours after tech departed, I began to get activation messages on both my laptop and my iPad, but no issues on my desktop
-Called tech support and was told that I needed to activate my activated system
-Attempted to step through Activation process, but both pieces of hardware was greyed out on website
-Was then informated by support that my account was “Pending Disconnect”
-Routed to sales department who removed “Pending Disconnect” notes; this in turn cleared up the activation messages on my laptop and iPad
-Logged into Comcast website to see that only my phone and cable tv service was listed; all hardware was accounted for
-1.5 hours spent on phone; spoke to multiple people who said they couldn’t find/view my account, were in bulk accounts and couldn’t do anything, were in another state and couldn’t view the accounts for my state, etc.

November 23, 2013
-Modem reboots randomly around 9:30a, which apparently stripped my phone provisioning
-Sign on to Comcast website to see that I have phone, cable tv, and internet packages, but now no longer have any equipment associated to my account
-Call tech support @ 1-800-COMCAST and get told that they only handle bulk accounts and can’t do anything for me; get routed elsewhere and get hung up on right after call is answered (40 minutes)
-Call sales support @ 1-800-COMCAST and explain the entire situation, from start to finish. Sales person gets rid of inactive account, tells me that I have the Triple Play package I purchased, but apparently my phone is no longer provisioned. They route me to phone provisioning. Sit on hold for 30+ minutes and call Comcast from my desk line to see if I can get someone quicker (1h10m on phone)
-Support answers on desk phone and says they are in bulk accounts, can’t view my account, and need to transfer me to another tech support number
-Get routed to Tier 1 tech support, who reboots my modem a minimum of 5 times, and is apparently unable to reprovision my phone service (1+ hours)

UPDATE: After another phone call, I got a GREAT guy named Aaron in Bulk Accounts who walked through the entire history of my account. Here’s what we discovered:

-My condo complex apparently was on a bulk account (possibly a buyer incentive?)
-At some point, in 2008, the bulk account was cancelled. If I referenced the address, it directed me to Bulk accounts,  but I had a residential account, which was messing with everyone’s mind. We determined something was borked on Comcast’s phone routing side that it was thinking that the accounts were bulk even though there was a Residential flag on the account
-Apparently the “fix” for my fubar account on Thursday was something I had asked if it would make the whole process easier, which was creating a new account. Issue was, I was never told a new account had been created and tagged to my work # (more on that below), or given the new account number
-With how Comcast handles call routing now, it looks at the phone number you’re calling from, and asks you to confirm that that’s the phone # on your account. I was still under the belief that my account was still singular and that it was associated with my cell # AND work #, so…
-When I would call in and confirm my cell #, it was showing Comcast employees my now defunct account (known to no one but the person who defunct’d it). If I called from my desk #, it would pull up my current account. This explains why some techs were seeing my OLD package and some were seeing my CURRENT package. You see where this is going?
-When I called in Friday afternoon and was told my account was “Pending Disconnect,” it was my OLD account pending disconnect, not the new one. So when I told them to cancel the “Pending Disconnect,” I reactivated my old service
-Since it was a NEW account, it explains why the Comcast tech who came to the house thought he was doing a new install. Because it WAS a new account–just none of us knew it but the person who created the account!
-We have no idea what has caused  my modem to have a mental meltdown about the phone portion of it–I still think that the reboot of the modem around 9:30a did something to the config…
-My personal email address is still safe and that was how we found my NEW account–I had expressed concern about losing my email account if a new billing account was created. Instead, the email address was moved and associated with the NEW account
-Comcast is rolling a truck to my house tomorrow afternoon to resolve the modem issue and the tech was going to handle my unreturned modem and get my old account disconnected and deactivated, so I should no longer have issues when I call in.

I’m glad I was finally able to get with someone who spent a good 40 minutes confirming everything I had blogged earlier (he was looking at my account history) and was willing to help both myself and Comcast understand what exactly happened and how we could fix it together. Was very cool to have someone do that.

I will say, one of the things about Comcast that I really do enjoy is that I never feel like they are dashing to the next call. Every tech who has worked with me over the past 3 days has spent hours on the phone with me to help with the problem, whether we were able to fix it or not. My hat is off to Comcast management for maintaining a call center that doesn’t appear to have the “you have to take 100 calls on your shift and you need to be off of each call in under 6 minutes.” As a consumer, I thank you for that :)

Categories: Comcast, Customer Service

WoWInsider Community Blog Topic: Would You Play on an Expansion Specific Server?

September 8, 2013 3 comments

Karathress_Down

It’s been a long time since I’ve blogged, mostly blaming work, where I read/edit/post blogs all day and keeping a raiding guild functioning on a regular basis. I have a lot of topics tumbling around in my head and not a lot of time to devote to writing, but this topic stood out to me while I ate dinner tonight, so I wanted to add my two cents! More content will be coming between all my travel and my workload, which hopefully won’t explode in the near future!

So WoWInsider posed their Community Blog Topic today, asking if players would play on expansion specific servers. They asked that the following questions be considered when making your decision:

  • How would you handle classes? Would you take a snapshot of how they were designed in the last patch before the next expansion prep-patch? Or would you make the classes behave as they did at the beginning of the expansion? Or would you leave the classes as they are now?
  • Would you allow transfers to these servers or would you have to level a character from scratch? Would you leave in the experience bonuses put in toward the end of each expansion, or keep the leveling speed at how each expansion began?
  • For Vanilla servers, would you leave in LFD or make everyone PUG? What about LFR? Would you implement it for the older servers or force those to be PUGged as well?

I’ll admit, I’m a member of the rose-colored glasses wearing community. I joined the WoW community at the end of Vanilla. I never got a chance to raid, but I did have some great friends who introduced me to an RP realm, where we acted like crazies on Alliance-side, to a more, subtle, Horde guild where I got to experience playing a female Troll hunter, my first Horde character (her name was Zelinda). I don’t think I ever made it past level 20, but I was having fun experiencing all that WoW had to offer then.

The Burning Crusade launched and that was probably when I threw myself into WoW, for a lot of reasons. I began leveling another hunter, playing on a PvP realm (what a huge change from an RP realm!), and hearing one of my friends talk about this “raiding” thing. Eventually I hit 70, got a bit of gear, and was recruited into a guild that a coworker raided in. Suddenly, I was checking out Gruul’s Lair, and having fun with this whole “raiding” concept.

Visiting_Vashj

My BC guild’s first visit to Lady Vashj

As I’ve mentioned earlier, the Burning Crusade was when my raiding “career” really began. It could be expanded further upon that BC became my WoW career. Running a guild with a 25-man raiding team and juggling all the work that went into that (let’s just say the tech to support guilds both in AND out of WoW didn’t exist to the point that it does today) was very time consuming. But it was fun. Kael’thas,  not so much fun. Mount Hyjal and it’s endless waves of trash? Possibly less fun than Kael.

The Burning Crusade raid team disbanded and I found myself running both 10 and 25-man raids in Wrath. And burning out pretty quickly. I gave a half-hearted effort to Ulduar as a 10-man raid, skipped all of Trial of the Crusader, and PUGged my way into Icecrown. All the while I wore my rose-colored glasses about how great the Burning Crusade was.

Cataclysm followed, along with a raiding break. I started raiding again in Firelands on a 10-man raid team, before making a short-lived jump to 25-man raiding again. Dragon Soul found me back into the 10-man mold, and I continued the tradition through Mists.

Through every expansion, I have extolled the virtues of the first WoW expansion. I really did love that time. But when I step back, it wasn’t the game I really loved, but the people I played with. In some ways, I wish I could crash the people I played with for “drunk Kara” and Serpentshrine Cavern, together with my current raid team, because together, they would have a lot of fun.

If given the option, I would not play on an expansion specific server. Let me explain why:

Vanilla

  • Tiny, minuscule amounts of gold
  • Unclear questing or mobs that never contained items you needed to gather–I’m sure EVERYONE has had experience with Zhevra Hooves in the Barrens or Boar Livers in Westfall…
  • Level 40 ground mounts and level 60 to get your “faster” ground mounts
  • Tiny bag sizes
  • Running to meeting stones to summon
  • 5 minute buffs
  • Fielding 40-man raids

Burning Crusade

  • Rep grinds for everything
  • Netherwing mount grind
  • Attunements
  • Fielding 25 players for raiding
  • Alchemy/Cloth specialties–I remember standing at the Alchemy lab to make flasks before raids…
  • Flying costs–and no flying until you hit 70
  • PvPing to take graveyards close to SSC
  • The launch of daily dungeons/quests
  • Finding people who would want to run H. Shattered Halls for the Champion of the Naaru quest
  • Doing Arena for gear when items wouldn’t drop in raids
  • Epic gems only came from Mount Hyjal and Black Temple
  • Kael’thas
  • Blood lust was group specific–BRING ON THE SHAMAN

Wrath of the Lich King

  • 10 and 25-man raids that didn’t share lockouts–the burnout, let me show you it
  • All the different currencies to keep track of
  • More daily dungeons/quests and weekly raid quests
  • Vehicle fights–still iffy on these
  • GearScore! (I know, this wasn’t a Blizzard thing, but…)
  • Introduction of LFG–is this even still in game?!? As in, the window where you selected the raids/stuff you wanted to run and people checked it to fill slots

Cataclysm

  • Underwater zone
  • Introduction of LFD and LFR
  • Resurrection of the Zul’Agains
  • Heroic Al’akir

Now, not everything was bad though! Here were things I liked about, or have great memories of, the previous expansions:

Vanilla

  • New world, tons of exploring to do
  • Great people to show me the ropes
  • Seeing someone in epic gear and hoping that one day I could “be like them”

Burning Crusade

  • That epic feeling when we downed Lady Vashj and the screaming that erupted in Ventrilo when she died
  • The people I raided with and still think about regularly
  • Having the fully epic gear and being known as a great guild on the realm
  • The realm teamwork of all the guild GMs to help each other out even though we were competing against each other
  • The first ever guild Magister’s Terrace run–mostly for the humor at us getting locked out of it and realizing JUST HOW HARD MAGT WAS
  • The WoW Community

Wrath of the Lich King

  • Fun and varied raids
  • Getting my blue proto during a PUG run
  • My first Lich King kill, which was actually in a PUG
  • Finishing Tier 7 and being the best geared holy paladin on realm
  • Old friends coming back to WoW and joining me

Cataclysm

  • Meeting great people on the raid scene
  • Easy gearing of alts thanks to Dragon Soul LFR
  • Killing Heroic Madness before the expansion ended
Our BC humor made raiding fun

Our BC humor made raiding fun

When I actually compose a list, it wasn’t the game mechanics (though, let’s be honest, playing a beast mastery hunter in the Burning Crusade meant you hit one button, and it was pretty sweet–sorta like being an arcane mage in Wrath) that made me like an expansion, it was the people. My memories are based around events that I did with people that I loved spending time with, not really about the content I cleared or the quests I did.

If given the option, I would remain where I am–in current content, with the people I currently play with. Would I love some of my blasts from my past from my old raid teams to resurface? Yep–maybe that’s a door I can open thanks to FlexRaiding. But I would never go to an expansion specific server if it was an option.

Now, in the fairness of addressing all the questions that WoWInsider asked, let me provide answers if I WERE to have the opportunity to play on an expansion locked realm:

  • How would you handle classes? Would you take a snapshot of how they were designed in the last patch before the next expansion prep-patch? Or would you make the classes behave as they did at the beginning of the expansion? Or would you leave the classes as they are now?
    • Classes would be snapshotted at how they were designed in the last patch before the next expansion pre-patch. This includes the old talent trees, the ability to use ranked spells, and the return of the hunter trap dance! Original requirements would still be in place–books would have to be found to learn spell ranks, and hunters would need to go tame various levels/types of pets for them to train their current pets with new abilities.
  • Would you allow transfers to these servers or would you have to level a character from scratch? Would you leave in the experience bonuses put in toward the end of each expansion, or keep the leveling speed at how each expansion began?
    • I think players should have to level from scratch. Without heirlooms or experience bonuses. I remember how long it took to level–it wasn’t great, but when you reached the end, you could /cheer and realize you wouldn’t have to do it again unless you were 1/ bored, or 2/ your raid team needs a different class than the one you play.
  • For Vanilla servers, would you leave in LFD or make everyone PUG? What about LFR? Would you implement it for the older servers or force those to be PUGged as well?
    • If we’re going old school, we’re going old school. Players aren’t going to have the ability of easy grouping via LFD and LFR. If we’re going to go for the classic experience, we’re going to do it the way it originally was.

Do I think this attitude will drive people away? Maybe. But that’s how we used to play. If people stuck with it, I could see the Vanilla and Burning Crusade servers having a much more developed community than we currently possess in the MoP WoW iteration. The revival of the community could do great things for this game.

Miri’s Thoughts on Flexible Raiding

June 7, 2013 2 comments

Raz

It’s been a while since I’ve done a post on an upcoming feature in WoW and my thoughts on it, but based on the discussions I had with guildmates last night and the flurry of activity on Twitter, now seems like as good  of a time as ever to jump  back in to blogging. I can spout of excuses as to why there haven’t been many updates, but pretty much the best thing I can say is that the experiences that have kept me from blogging lately are going to result in blog posts in the future. I’ve been lax on communicating Paladin news and even more lax on my general opinion pieces. That changes now!

The Flexible Raiding Announcement

Last night I was sitting in Mumble bumbling my way through a heroic scenario on my Warlock with guildmates (who knew that clothies don’t have the armor that a Paladin does?!) when suddenly a message flashed up on my screen from guild chat from another member who basically said “One of the 5.4 features is going to be flexible raiding!” Instantly intrigued, and probably almost as instantly killed (man, I HATE that boat scenario. HATE IT), I alt-tabbed to Twitter to see Tweets scrolling by faster than I could read; all discussing this new flexible raiding feature. We rolled through the heroic (haha, there were 2 monks in the group, get it? Roll? Hahaha…never mind) and I immediately pulled up the entire announcement on Blizzard‘s website.

Here’s what it said:

Raids in World of Warcraft have a long history of not just challenging players, but changing and evolving as the years and expansions go by. As with everything in the game, we’re always thinking about what more we can bring to raiding to improve the experience for an even wider range of players. While Normal and Heroic Raids are a great fit for many, we feel there’s another gap worth filling—and to that end, we’re currently working on the development of a new type of Raid for the next major content update: Flexible Raiding.

One Size Does Not Fit All
While it’s impossible to fit every player into a neat, tidy archetype, we recognize that we could be providing a better experience to one broad category of raider: social groups comprised predominantly of friends and family, and smaller guilds that do their best to include as many members in their Raid outings possible.

During the Wrath of the Lich King expansion, the 10-player Normal difficulty served these groups of players pretty well, but the unification of 10-player and 25-player into a single difficulty effectively eliminated that niche. While Raid Finder mode is extremely accessible, it doesn’t provide smaller groups with a tight-knit social experience while progressing through the content. In Patch 5.4, we’re planning to introduce a new mode of raiding that allows us to deliver the sort of experience that we think these players are looking for.

/Flex
To fill this void, we’re in the process of developing a new Flexible Raid system, which includes a new difficulty that sits between Raid Finder and Normal difficulty, while still allowing friends, family, or pick-up groups to play together. This difficulty will be available for premade groups of 10–25 players, including any number in between. That means whether you have 11, 14, or 23 friends available for a Raid, they’ll all be able to participate.

The Flexible Raid system is designed so that the challenge level will scale depending on how many players you have in the Raid. So if you switch between 14 players one week and 22 the next, the difficulty will adjust automatically. Keep in mind that unlike Raid Finder, no matchmaking is available, so you’ll need to make sure you invite people to attend—but if some can’t make it, it’s not the end of the world (or the Raid). You’ll also still be able to invite Real ID or Battle.net friends cross-realm. Who you choose to bring and what Item Level gear they’ll need to join your merry band is up to you, too—there’s no Item Level requirement for this Raid difficulty.

Dressed to Kill
A new Raid difficulty also means a new Item Level. Flexible mode will award loot with an Item Level that falls between Raid Finder and Normal quality, and will use the Raid Finder’s “per person” loot system, specialization choices, and bonus rolls, so you won’t need to worry about bringing the “wrong” person and having them win that piece of gear you’ve long been waiting for.

You Have the Keys
We plan to unlock the Flexible Raid difficulty in wings, similar to Raid Finder, but on an accelerated timetable. This new difficulty also has a separate Raid lockout from Raid Finder and Normal difficulty, allowing you to take part in all three if you so desire. You’ll also be able to complete portions of your “Glory of the Orgrimmar Raider” raid meta- achievement in Flexible mode as well as in Normal or Heroic to earn cosmetic rewards such as an epic mount. This will allow Raid groups the opportunity to switch off nights between raids to complete achievements. Finally, taking part in Flexible, Normal, or Heroic difficulty will provide access to additional rewards that won’t be available in Raid Finder.

Getting Down to Brass Tacks
As with any in-development feature, we’re continuing to refine how the Flexible Raid system will work, and we look forward to hearing your constructive feedback from your experiences on the Public Test Realm when the new system goes live.

I read the entire post to the 2 guildmates in Mumble and we vacillated between excitement and dread. And let me explain why…

Flexible Raid Excitement

The concept of having an adjustable slider to scale a raid dependent on the number of members is a great step forward in WoW’s future. I’d love to be able to bring my raid team every night to down bosses as a team and not put anyone on standby. The ability to group up with RealID friends who are off-realm for current content is also a great step forward and will benefit many of my WoW friends. Not to mention being able to say “hey everyone, let’s get together and bash some bosses as a group!” This appeals to me because of how we do LFR in my guild. We do an open invite for all the members and raiders, plus we extend invites to friends off realm and even go as far as opening it up to our realm for a weekly standing invite. LFR for Enigma is a big, crazy, sometimes drunken, fun night. We go in to parts 3 and 4 and explain fights, steamroll bosses, and laugh and tease each other in Mumble. We listen to the fun competition between our guildmates and friends in another guild. We wait for the poorly timed Time Warps because our Mage’s trinkets procc’ed and he goes “I NEED ALL THE MAD DEEPS.” It’s fun! But being able to do that specifically with friends? Even more fun.

Flexible Raid Dread

Flexible raid dread will probably be more likely to apply to players who play at the level of intensity that I do. Right now, there’s no real need for me to be running LFR, aside from a chance at the non-existent Runes I need to finish out the current stage of the Legendary. I need no loot from LFR, but I religiously do parts 3 and 4 because until last week, my guild hadn’t gotten that far in our content clearing, so I needed to make sure I was getting Runes from somewhere. But let’s assume I was trying to Valor cap (because I do this for gear upgrading), or I was still looking for Off Spec gear, so I’m running all 4 parts of LFR. And because it’s LFR and I usually only sign into WoW around 9p and log by midnight, I’m going to get through 2 LFR segments a night. Well there’s 2 nights in LFR. I also raid lead my 10-man team through Throne of Thunder right now, 2 days a week. So there’s 4 nights already in  the same content. Flexible raiding has a chance to give better loot than LFR, so why wouldn’t I jump at the possibility to get items better than what drops in LFR? Even with friends, I don’t think it’s going to be possible to clear all of the flex raid bosses in one night, so let’s slot 2 nights for the flex raid content. That puts me back up to raiding the same content 6 nights a week. The last time I raided 6 nights a week AND managed a guild was in BC, and I had significant burn-out. But this is even worse! In BC I was only raiding 25-man progression content 4 nights a week and then we had 2 nights devoted to Karazhan and Zul’Aman. Now I’m looking at 6 nights? There is not enough alcohol in the world to make that realization go down smoothly.

One of the positive sides to LFR is that it gives your group what you need. If you need tanks, you get them. Same for healers or DPS. But for a flex raid, you have to handle the group comp yourself. This isn’t a huge deal, but some weeks we only bring 1 healer to LFR. One healer isn’t going to cut it in a flex raid. You still need to bring 2 tanks and 2-3 healers, at a minimum. So what happens if I can’t scrounge up healers? I guess I can pug it, but then I might as well do LFR.

Then there’s the gearing concept. Some of my fellow raiders go to the extremes to make sure they have the best possible gear they can get their hands on. That means running LFR for upgrades, that means raiding. LFR is my fallback for pieces I don’t get in normal raids. Flexible raiding would be another fallback that I’d work into my rotation. It’s not that I love the content so much I want to run it every  night (and sometimes I run it on multiple alts) on my main just for a chance that one of the 3 raid settings available to me could get me upgrades. So I should take advantage of them. It would be foolish of me to NOT.

Oh yea, and then there’s the alt Army. Right now I have 3 characters who can run ToT LFR. My main, a DPS alt, and a healing alt. My second tank and second healer are just a few points shy of ToT. I like keeping my alts somewhat current if I enjoy playing them. And I love my warlock, and my shaman, and my priest, and my DK…I want to be able to keep playing them, as well as my other alts I’m still leveling. I had 12 characters at level 80 when Wrath ended, so it’s not like I’m leveling characters from 1-90. They don’t have a TON of leveling to do, but I still want to level them. And that’s time that I have to pull away from gearing my main character. My brain won’t let me NOT try to make my main the best that I can be for my raid team. It just doesn’t work that way for me.

My fellow guildmates are wrestling with some of the same concerns. When we sign on to play, we hammer through  the content so we have time to do other things. We are excellent time managers. But 6 nights a week devoted to 1 raid? Right now we have some challenges getting people to come to raid and LFR. As a raid leader, I now have to figure out how to make all the pieces come together. Do I tell everyone that LFR is off the calendar and if you want to run it, you’re on your own? I can put flex raid dates up on the guild calendar without issue, but what happens if I don’t get enough healers for the run? I guess then I’m off to RealID, once again, not a huge issue. But then we’re trying to jive schedules and time zones and other people’s raid calendars. WILL THEY BLEND?!? It basically becomes a scheduling nightmare…

What I’d Love to See…

When I heard the name “Flexible Raiding,” I honestly thought we were going to see a melding of 10 and 25-man raiding. There wasn’t going to be a 10-man or a 25-man raiding option, it was going to be flexible and it was going to scale with what you brought. If you brought 15 people, you could still raid. If you only had 23, well, still raiding! I didn’t want it to be yet another lockout to make sure I took advantage of.

Blizzard made a comment that it will help small friends and family guilds raid. In the grand scheme of things, I don’t think it will. Setting the starting point at 10 seems too high to me. Lowering it to 8 makes more sense, because usually one of the limitations to for a small guild is finding those last couple people so they can start raiding. Someone on WoW Insider even mentioned scaling a raid size to 40, in case people wanted to feel the epicness of a large scale raid. I’m all for this!

I don’t need more lockouts to juggle. Give me LFR and give me a scaling raid size that I can take advantage of for my raid team. So I can help out friends if they need it, and even form up for large scale raid fun with friends, if we so chose. But please Blizzard, another raid lockout to juggle, another ilvl to calculate, another raid schedule to manage. Give me the flexibility to play on a varying scale, but allow me to have the time to enjoy the other aspects of the game you’ve made available. Please don’t make me clear content for a third time so I can stay competitive for myself and my team.

Enigma

February 12, 2013 Leave a comment

Flowers-Edited-2

e·nig·ma
/iˈnigmə/
Noun

  1. A person or thing that is mysterious, puzzling, or difficult to understand.
  2. A riddle or paradox.

Synonyms
riddle – puzzle – conundrum – mystery

Those of you who are regular readers have probably noticed that I haven’t been updating regularly. Some of it had to do with my decision to not cover each raid boss for the tier, some of it has had to do with things in WoW, and then there’s been a sprinkle of real life in the mix as well.

You’ll notice that my realm location has changed. You’ll notice that my guild tag has changed if you look at me via the Armory links.

And now let me explain why…

Let me welcome you to the unveiling of Enigma, a Horde raiding guild on Wyrmrest Accord.

What is Enigma? Enigma is the blood, sweat, and tears of a trio of players who are dedicated to the player and the ability to progress through WoW content. We are a guild of adults striving to enjoy all that WoW offers, whether it be raiding, dungeons, achievements, or pet battles.

Our Mission: To foster a tight-knit community and progress through current content two nights a week.

So why am I sharing this? Well, aside from letting readers know where I am now, I also want to open our doors to potential raiding applicants. We raid Tuesday and Wednesday from 6-9p server (9-midnight Eastern). The team is almost full, so there aren’t many spots available!

What we are looking for in a raider:

  • 18 years of age, or older
  • Thrives on challenge
  • Is patient
  • Is willing to listen to constructive critism
  • Show up to raid focused and ready to perform at their best
  • Will push themselves to improve each and every raid
  • Enjoys helping others
  • Has a good sense of humor
  • Is not easily offended
  • Is interested in doing things with guildmates (as opposed to joining just for the benefits)
  • Strives to avoid drama
  • Plays regularly

The details of raiding with Enigma can be found in our Raiding FAQ. Raid team applicants must accept everything outlined in the Raiding FAQ before they will be considered for a trial position. Each applicant will undergo an interview with the guild officers to determine fit.

In addition to accepting the raiding policy, all applicants to the guild must accept and adhere to the Guild Policies. Failure to follow the outlined rules will result in removal from the guild.

If you are interested in applying, please check out our Recruitment page for the application process.

Enigma in 5.2

As Blizzard just announced on Monday, February 11, 2013, patch 5.2 will be dropping by the end of the month.  We realize that only a small collection of members who currently make up the raid team will have enough gear to step into the Thunder King’s stronghold. With that in mind, the raid leaders have decided that the raid team will begin with, and progress through, the previously released content before stepping foot into Tier 15. This means that we will be starting in MSV, working through HoF, cleaning up in Terrace, and then evaluating our readiness for the new raid.

In Conclusion…

Another giant step that I have chosen to take, but one that has never felt more right. If you are looking for a home in WoW full of fun, active, and amusing players, drop us a note. If you’d like to give raiding a go in a solid group who likes to chatter during trash, take a moment to fill out an application. We’re currently looking for some strong DPS, but any class/role is welcome to apply.

Thanks for being here to take this next step with me and my friends, and I will try my damnedest to turn out some more content on…content and on guild leadership in the near future!

–Miri

Protected: It’s Been…Something.

January 26, 2013 Enter your password to view comments.

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Categories: Opinion, Warcraft

Protected: For the Love of the Game

November 6, 2012 Enter your password to view comments.

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Categories: Uncategorized

Prot Paladining in Mists of Pandaria

November 1, 2012 1 comment

I apparently have had my blog closed in my tabs list for a while…completely unplanned! There’s been a lot going on IRL and in WoW, so I’m finally having some down time to actually do some writing! So let’s talk prot as it currently stands in Mists of Pandaria!

I’ve been 90 for a while now, and have wrapped up my 3rd week of raiding Mogu’shan Vaults on Tuesday. My raid team is currently 3/6, while I have gone 4/6 in pugs and have devoted lots of time to Elegon. Prot paladins are at a weird point in WoW, which can make an introduction to the class a touch challenging for new players.

Stats

In Cataclysm, paladins were very easily able to to CTC cap. CTC stands for Combat Table Coverage. In short terms, it was your ability to push hits off the table. The magic number was 102.4% and was a combination of the 5% chance to miss, your block, and your avoidance stats. Prot paladins were able to cap easily due to how Mastery worked with our spec. Blizzard decided that they didn’t like how easily paladins reached the 102.4% sweet spot, so they shared that they would modify the ability for any class to CTC cap, making it impossible to occur in Mists.

CTC capping was why you started seeing end-game raiding paladins gemming pure Stamina instead of hybrid gems. We had gotten to the point that we were shedding mitigation stats for avoidance and stamina. Much fun was had in LFR being called a “stamina stacking idiot” by armchair tanks who had no clue how to play the class.

Now, Mists has thrown a wrench into the entire gearing scheme. In the past, Mastery was king for us. We cared little for hit or expertise. Dodge and Parry weren’t bad, but we really REALLY wanted that Mastery. So now what do we look for?

Well, it depends on your gearing scheme. Theck, over at Sacred Duty, has done a ton of Matlab simulations to determine what is going to benefit paladins the most.

We already know that expertise and hit matter. Blizzard told us that with the change to active mitigation (AM), we will value these stats. Simply put, if our attacks don’t land, then we can’t mitigate hits from bosses.

My stat priority is as follows:

Expertise hard cap (5100) > Hit hard cap (2550) > Haste > Mastery > Dodge/Parry

Yes, haste is my next focus after I expertise and hit cap. Why am I stacking haste as a tank? Haste means more hits during a fight, meaning more DPS thanks to Vengeance. Expertise means more hits actually landing, which  means we are generating holy power at a regular rate, which we are spending on Shield of the Righteous.

You can choose to swap Haste and Mastery in the priority list, depending on how you are choosing to gear. The lowest priority for you is your avoidance stats. They just aren’t worth it. As Theck states at the end of his post:

Shifting that dodge and parry into hit, expertise, and mastery or haste can reduce the likelihood of 80% spikes by a factor of 3 and that 90% spike by a factor of 100. While we can’t say that this makes you 3x of 100x more survivable, it’s pretty clear that abandoning avoidance is a large survivability increase. You’re choosing to preferentially eliminate the most dangerous events at the cost of a little more throughput damage, and I think any healer will tell you that’s a good trade.

If your mind can take tables and a lot of math, Theck’s post, Damage Smoothing: Expertise, Mastery, and Haste is a must read. Also take a moment to check out the first post on the topic, Avoidance, Mitigation, and Damage Smoothing.

Gearing

T14 BiS Gear List (Tier NOT Included)

Since our gearing priorities have changed, it means that our gear options are completely crazy too. I assembled a BiS list for Dragon Soul and shared it in this blog. I took the time to assemble a “possible tank gear list” after our first week of raiding, and it’s linked from the Excel graphic on the right. As my guild and raid team have discovered, spreadsheets are my answer to everything! Gear is sortable by slot (at some point I’ll make it sortable by raid boss). Bolded gear is what I am targeting for my BiS list. Items that have been lined out are pure avoidance pieces and should be avoided at all costs. None of the gear on this spreadsheet has crit. I dismissed every piece of gear with crit on it as DPS loot (because it is).

If you have any questions about the spreadsheet, feel free to hit me up in the comments or on Twitter!

Gemming/Enchanting

This is a bit up in the air right now. My recommendation is to hybrid gem, working to assist in your hard capping of expertise and hit. I’m currently using Guardian’s Imperial Amethysts in my red and blue sockets, and Forceful Wild Jades in my yellows. My gemming will adjust as I reach my caps.

Here’s the list of enchants:

Shoulders Greater Ox Horn Inscription +300 Stamina and +100 Dodge
Back Enchant Cloak – Greater Protection +200 Stamina
Chest Enchant Chest – Superior Stamina +300 Stamina
Wrists Enchant Bracer – Dodge +170 Dodge
Hands Enchant Gloves – Superior Mastery +170 Mastery
Legs Ironscale Leg Armor +430 Stamina and +165 Dodge
Feet Enchant Boots – Pandaren’s Step +140 Mastery and increased run speed
Weapon
  • Enchant Weapon – River’s Song
  • Enchant Weapon – Colossus
  • Enchant Weapon – Windsong
  •  1750 Dodge for 7 seconds
  • 7500 damage absorb shield
  • +1500 Mastery/Haste/Crit for 12 seconds
Shield Enchant Shield – Greater Parry +170 Parry

Enchanters should be making sure they are enchanting their rings with  [Enchant Ring - Greater Stamina], which adds +240 stamina to each ring. Jewelcrafters will want to be making use of their JC only gems.

Spell Priority

Call me lazy, or let me tell you that I have a lot going on during raids that pulls my attention elsewhere, but I use WeakAuras to keep my attacks front and center on my screen so I can be aware of my cooldowns. Theck has been kind enough to keep sharing his WeakAuras strings on his blog. Scroll down to the bottom of his Tankadin WeakAuras Strings: 5.0.5  post for the strings to copy into the addon.

This makes my life infinity easier because I have it right in the center of my screen, so it’s a quick glance to see when I need to refresh Sacred Shield or if wings are coming off CD.

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